Hi, I'm Mark.
An AI-Native Product Design Leader, building AI-driven design processes and reliably solving complex problems.
Experienced in team leadership, design, systems, process, pitching, and getting things done.
Some AI-driven projects I've built besides this site:
Currently, Product Design Lead at HP Inc.
Leading design for HP's support website, owning quality and systems while leading a mixed-seniority design team through complex, ongoing delivery across HP’s high-traffic support platform.
Notable acheivements
Introduced and advocated for a shift in sales-at-support strategy through a cartridge compatibility upsell opportunity, generating $1.5M+ incremental YoY revenue and contributing to a broader move toward contextual, user-aligned monetization.
Within 12 months, led a full brand rollout for HP's support website, delivering a complete site redesign and new design system to replace fragmented, page-level UI with a scalable foundation.
Who have I worked with?
*Select clients.
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all articlesIf I'm not working, I'm working on something. I love to keep busy, so if you have a project you'd like to collaborate on or a job you need help with, let's setup a call.